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How to Order

Order On-Line

Use our on-line shopping cart to instantly send your order to Freedom Rider. Our shopping cart is fast and easy to use. We accept MasterCard, Visa, and Discover through our secure on-line shopping cart. We will not charge your credit card until we process your order.

Call or fax us toll free

Call toll free 1-888-253-8811. Please have your order form prepared and credit card ready. From outside the United States call 1-603-540-0933.

Fax toll free 1-866-522-4708 to fax your credit card order.

Mail your order to us at:
Freedom Rider
5482 Rattlesnake Hammock Rd, Ste 191
Naples FL 34113 USA

We accept MasterCard, Visa, Discover, personal check or money order for orders from within the United States and Canada. International orders must be paid by MasterCard, Visa, or Discover in US funds. Sorry, we do not ship COD. Orders paid for by check are processed when the check clears, usually in about seven business days. $25.00 fee for returned checks. We will not charge your credit card until we process your order.

Questions? If you have a question about our merchandise or your order, call us Monday through Friday 8am - 5pm Eastern Standard Time toll-free 1-888-253-8811. From outside the United States, call 1-603-540-0933. Contact Freedom Rider by email. .

Guaranteed Prices

Every price in Freedom Rider is guaranteed through December 31, . Prices are in US dollars. Shipping and handling charges are added to all merchandise. See below or the order form for shipping charges for deliveries outside of the United States.

Shipping Time

We process and ship all orders promptly. Occasionally an item is not in stock, please allow 4-6 weeks for delivery of your order. Note: Occasionally, products depicted may differ from stock available at time of shipment, we reserve the right to subsitute equivalent items.

Returns, Shipping and Handling
If you are not completely satisfied with any item* for any reason, return it in new condition, in its original manufacturer's packaging with all labels intact. Please do not use the original packaging as the shipping box or container. Return it with its invoice and all the original manufacturer's packaging and labels within 15 days for exchange or a full refund or credit of your purchase price (less any shipping charges). Returns after 15 days, and returns without the original manufacturer's packaging and labels will be subject to a 25% restocking fee and will receive store credit. Any credit of less than $10.00 will result in a store credit.

Address returns to:
Freedom Rider - Returns
5482 Rattlesnake Hammock Rd, Ste 191
Naples FL 34113 USA

*Merchandise which has been used, worn, soiled or damaged may not be returned.
Bits, books, videos, special sale items, clearance items, and custom made merchandise may be returned only due to a manufacturer's defect or error, otherwise they will be subject to a 50% restocking fee and receive store credit.

When testing saddles and saddle pads for fit, style and comfort, please place a clean sheet between the horse and the merchandise to ensure "like new" condition in case of return.

Shipping charges are not refundable.

Damaged Merchandise

Any claims for damaged items should be promptly filed by you with the delivering carrier. The carrier is responsible for merchandise damaged in shipping.